Complaints & Compensation Scheme

Morgan Mortgages will provide clients with all relevant disclosure documentation including information on services provided, how we are paid for the business conducted, data protection, complaints procedure and Financial Ombudsman Service (FOS), and the Financial Services Compensation Scheme (FSCS).

Complaints

If you wish to register a complaint, please write to Morgans Mortgages, 12 Wingard Close, Uphill, Weston-Super-Mare, Somerset, BS23 4UL or telephone 01934 626 336

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

Compensation Scheme

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.

Further information about these amounts and limits for all product types are available from the FSCS at http://www.fscs.org.uk/what-wecover/products.

A mortgage is secured against your home, it could be repossessed if you do not keep up with your payments.

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Mortgage Testimonials In Weston-Super-Mare

Mortgage Testimonials

"You can see the determination and experience they have really shine through when chasing up on every little detail from our providers"

Having Andy at Morgans Mortgages guide us through the process of buying our first property really helped take the stress out of the purchase. They were completely open and easy to contact- and you can really see the determination and experience they have really shine through when chasing up on every little detail from our providers. I couldn't recommend them enough!

J. Williams

"Professional, friendly and absolute experts in what they do"

I used Morgans Mortgages whilst buying my first house as both my Mortgage and Insurance Adviser. They were extremely helpful and took over all the legwork, letting us concentrate on all the other aspects of buying a house. Professional, friendly and absolute experts in what they do.

Jamie McGrory

"Andy helped me through every step of the way and I am so gratefully for his effort and help throughout the whole process"

I first came across Morgans Mortgages when I was highly recommended by a good friend, When talking to Andy I explained that I had been to other mortgage advisor who could not help me, we spoke about what I needed to achieve for me over the phone and arranged to have a meeting. Andy came around to my house where we had an in depth chat about what I want him to do for me and his company background etc. He went away from meeting and done lots of research before calling me saying he could help me, I was over the moon when I had the phone call as had been to other advisor who just couldn’t help me.

It didn’t stop there as Andy helped me through every step of the way and I am so gratefully for his effort and help throughout the whole process. With Morgan Mortgages you most certainly get an outstanding stress free service, I will and have been highly recommending Morgans Mortgages to anyone I think they could help.

William Harraway

As a good mortgage is so important to you, we do everything in our power to ensure you are satisfied with the advice we give you for such an important choice. Click here to read more of our customer testimonials.

Based in Weston-Super-Mare we proudly serve the whole of North Somerset, Bristol and Bath

We know how important it is to get your financial advice from someone close by and easy to contact- that’s why we only serve the local Somerset area. From our base in Weston-Super-Mare, we operate between Taunton and Bristol, and are experienced mortgage advisors for Bridgwater, Glastonbury, Cheddar, Brean, Highbridge, Burnham-on-Sea, Clevedon, Wells, Nailsea, Backwell, Worle, Yatton and Congresbury.

With both our local knowledge of the housing market in North Somerset, and our huge amount of experience in finding you the best mortgage for your requirements, Morgans Mortgages make the process of buying a new property or remortgaging an existing one simple.

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