Morgan Mortgages will provide clients with all relevant disclosure documentation including information on services provided, how we are paid for the business conducted, data protection, complaints procedure and Financial Ombudsman Service (FOS), and the Financial Services Compensation Scheme (FSCS).
If you wish to register a complaint, please write to Morgans Mortgages, 12 Wingard Close, Uphill, Weston-Super-Mare, Somerset, BS23 4UL or telephone 01934 626 336
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.
Further information about these amounts and limits for all product types are available from the FSCS at http://www.fscs.org.uk/what-wecover/products.
A mortgage is secured against your home, it could be repossessed if you do not keep up with your payments.